Terms and Conditions

Sales Policy - The Wood Shed undertakes to be as accurate as possible with all information regarding the goods and services, including product descriptions and images. 

However, we do not guarantee the accuracy or reliability of any product information, and you acknowledge and agree that you purchase such products at your own risk. 

Shipping & Payments Policy -  You agree to ensure payment for any items You may purchase from Us, and You acknowledge and affirm that prices are subject to change. When purchasing a physical good, You agree to provide Us with a valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information that You provide to us. If We do so after payment has been processed, We will issue a refund to You in the amount of the purchase price. We also may request additional information from You prior to confirming a sale, and We reserve the right to place any additional restrictions on the sale of any of Our products. You agree to ensure payment for any items You may purchase from Us, and You acknowledge and affirm that prices are subject to change. For the sale of physical products, We may preauthorize Your credit or debit card at the time You place the order, or We may simply charge Your card upon shipment. You agree to monitor Your method of payment. Shipment costs and dates are subject to change from the costs and dates that You are quoted due to unforeseen circumstances. For any questions, concerns, or disputes, You agree to contact Us in a timely manner at the following:  

Delivery of the Goods shall be made to the Buyer's address or to the delivery address specified on the order if different. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

The Buyer shall be deemed to have accepted goods 5 working days after delivery to the Buyer. After acceptance the Buyer shall not be entitled to reject Goods which are in accordance with the contract.

In the case of damage or loss in transit or shortage, the Buyer must:

1. a) clearly mark any delivery paperwork, consignment note, carriers docket or electronic signature pad as 'unexamined'

and

1. b) advise the Seller within 5 working days of delivery so that we can make a prompt claim against the delivery company and correct the problem.

Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Warnings -  

CHILDREN MUST NOT USE THE PRODUCTS UNTIL PROPERLY INSTALLED.

ADULT SUPERVISION REQUIRED.

This information is important for future reference. Failure to follow these guidelines will void a refund.

1. If the item requires self-assembly Item must be assembled by an adult before use exactly in accordance with the instructions.
2. Children must not use this product until properly installed.
3. Check all parts are present before you start to assemble the product.
4. If any parts are missing do not use the product until the replacement parts are fitted.
5. Ensure your product is sited on level ground. Failure to do this may put additional stress on connections and joints and in time could cause them to fail.
6. Ensure your product is located on a suitable level surface.
7. Avoid locating this product in full sun as warping or cracking may occur.
8. Remove all packaging before giving to your children.
9. Equipment should be checked by an adult at the beginning of each season and at regular intervals during the usage season to ensure it is safe. Pay special attention to all connections and fastenings.
10. Parts may need to be replaced if they show signs of wear and tear. Replace any defective parts in accordance with these guidelines.
11. Due to the natural characteristics of timber, it is vital to check your equipment regularly for splintering, lifting of surface layers of wood or exposure of rough wood. Affected areas must be rubbed down using coarse sandpaper to restore a smooth, safe surface.
12. Any changes to the equipment or adding an accessory, must be done in accordance with this advice. Failure to do this will render your guarantee null and void and may make your product unsafe.
13. Ensure children’s clothing is appropriate for the play activity.
14. Never place equipment near a fire.
15. In high winds, ensure outdoor equipment are moved to a sheltered position and/or securely staked down.
16. The age recommendation for your product is stated on the product description. Please adhere to it at all times. Adult supervision is required at all times to ensure children play safely. The Wood Shed will not be held responsible for accidents that occur due to lack of adequate adult supervision.
17. When you dispose of this equipment please do so responsibly.
18. We advise that all equipment be treated at least every six months with a preservative such as a clear decking oil or similar. Failure to do so will void any warranty.
19. Your new equipment will be subject to ‘hard play’. The Wood Shed cannot be held responsible for the repairs resulting from general ‘wear & tear’. A degree of ongoing maintenance by an appropriately qualified and suitably insured person is expected. (e.g. caretaker/grounds manager)

Termination of Agreement -  The Company may terminate this Agreement with You at any time for any reason, with or without cause. The Company specifically reserves the right to terminate this Agreement if You violate any of the terms outlined herein, including, but not limited to, violating the intellectual property rights of the Company or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material. If You have registered for an account with Us, You may also terminate this Agreement at any time by contacting Us and requesting termination. At the termination of this Agreement, any provisions that would be expected to survive termination by their nature shall remain in full force and effect.